Ouuok Privacy Policy — Your information is our responsibility

1Introduction and commitment

Ouuok is a trusted online gaming platform in Bangladesh. We believe a player's most valuable asset is their personal information. That's why the ouuok Privacy Policy is built to give every piece of your data the highest level of protection.

This Privacy Policy applies from the moment you register on the ouuok platform, covering every transaction, gaming session, and customer service interaction. By using ouuok, you agree to the terms of this policy. Please read it carefully.

Our Privacy Policy rests on three core principles: transparency, security, and your control. ouuok has never sold your data to third parties without your consent, and we never will.

2What information we collect

Ouuok only collects information that is genuinely necessary to provide our services. We do not collect excess or irrelevant data. Below is a detailed breakdown of what we collect and why.

In addition to information you provide voluntarily (such as during registration), certain technical data is collected automatically via cookies and tracking technologies. All such data is kept under strict security in accordance with the ouuok Privacy Policy.

3How your information is used

Ouuok uses your information solely for specific, legitimate purposes. We never use your data for anything beyond what is stated. The primary use cases are:

• Account management: Your information is used for registration, login, password recovery, and security verification.
• Transaction processing: Financial information is required to process deposits and withdrawals smoothly.
• Customer Support: Your information is used to resolve issues quickly and provide you with accurate support.
• Fraud Prevention: ouuok works tirelessly to keep your account secure by detecting suspicious activity.
• Promotions and offers: Your information is used to offer you relevant bonuses and promotions based on your preferences.
• Legal obligations: Your information may be used to comply with applicable laws and regulatory authority requirements.
• Service improvement: We analyze user patterns to improve your gaming experience.

4Information retention and duration

Ouuok retains your information only for as long as necessary. All data is kept on secure servers while your account is active. Even after account closure, certain information may be retained for a defined period to meet legal requirements.

• Account information: For the duration your account is active and for a minimum of 5 years after closure.
• Transaction records: Up to 7 years, in accordance with financial regulatory requirements.
• Technical logs: Typically between 90 days and 1 year.
• Customer Service Records: Up to 3 years after last contact.
• Marketing preferences: Until you withdraw your consent.

Once the specified period expires, ouuok securely deletes your information or anonymizes it so you can no longer be identified.

5Information Sharing Policy

Ouuok takes your privacy seriously. Information is shared with third parties only in the following limited circumstances and under strict agreements:

• Payment processor: To complete transactions, only necessary financial information is shared with authorized mobile banking and payment gateway partners.
• Technology partner: Hosting, security, and analytics service providers are contractually bound to ensure data protection.
• Law enforcement agencies: Information may be disclosed to relevant authorities if required by a court order or legal obligation.
• Fraud Prevention: Limited information may be shared with regulatory authorities to prevent cybercrime and fraud.

6Cookies and tracking technologies

Ouuok uses cookies and similar technologies on its website and app. These technologies improve your experience and help the platform function correctly.

• Essential cookies: For maintaining login sessions, security tokens, and core platform functionality. The site cannot work properly without these.
• Performance cookies: To understand which pages you use most and where issues arise — this data is used to improve the site.
• Preference cookies: To remember your language, theme, and other preferences.
• Analytics cookies: Collects anonymous statistics to understand overall user behavior.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent certain platform features from working.

7Your rights and controls

Ouuok believes every user should have full control over their own data. To that end, we provide you with the following rights:

• Right to access information: You can request a copy of the information ouuok holds about you at any time.
• Right to correction: You can request corrections to any inaccurate information we hold about you.
• Right to deletion: You can request deletion of your information in certain circumstances.
• Right to restrict processing: You can request to limit processing of your information in specific areas.
• Marketing opt-out: You have the option to stop receiving promotional communications at any time.
• Data portability: You can request a copy of your data in a standard, portable format.

To exercise any of these rights, contact the ouuok support team. We will process your request within 30 business days.

8Security measures

Ouuok protects your data using industry-leading security technologies. Our security framework operates on multiple layers and is continuously updated.

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted and cannot be read by third parties.
• Two-Factor Verification (2FA): Mobile OTP verification can be set as mandatory to log in to your account.
• Data Encryption: All sensitive information stored is protected with AES-256 encryption.
• Regular audits: Third-party security experts regularly audit our systems.
• Firewall and DDoS protection: Advanced cyber attack prevention measures at server level.
• Employee training: All ouuok employees are trained to comply with our data protection policies.

9Protection of minors

Ouuok is strictly for individuals aged 18 and above. We do not collect or store data from minors under any circumstances.

• Age verification is mandatory during registration.
• Accounts registered by anyone under 18 are immediately suspended.
• Once a minor is identified, all their information is securely deleted immediately.
• If a parent suspects underage use, they can contact support to request an account investigation.

10Policy Changes and Updates

Ouuok may update this Privacy Policy from time to time. When changes are made, we will post a notice on the platform and update the "Last Updated" date at the top of this policy.

• You will receive email or SMS notifications for important changes.
• If you do not agree to the new policy, ouuok may suspend your account access.
• Ouuok keeps previous versions of the policy — you can request them from support if needed.
• Policy updates may also occur due to changes in applicable law.